Service / Help Desk
In today’s environment, decision makers have to prioritize projects that deliver the fastest business benefit, whether that means generating new revenues or optimizing operations. It is within this context that outsourcing service desk initiatives must be viewed. By promising an opportunity to optimize operations, a new service desk initiative can represent an investment that gets top priority. However, these investments will only help businesses contend with the new economic climate if they represent a true break from the service desk implementations of the past.
Does your service desk platform provide a complete, fully integrated set of capabilities, including 24/7/365 with onshore staff? H. A. Services does.
We offer the following:
- Incident Management
- Problem Management
- Change Management
- Configuration Management (CMDB)
- Service Level Management
- Knowledge Management
- Shiftleft Focus
- Remote Deskside Support
H. A. Services works with your internal IT staff to ensure that FCRR (First Call Resolution Rates), TTA (Time to Answer), RT (Reopened Tickets) and Knowledge Transfer are transparent to the organization. H. A. Services supports off-the-shelf software and infrastructure while escalating business specific application support to the tier 2 and tier 3 internal staff.
Our sister company, H. A. Storage Systems, is a specialized value added reseller of data storage and data management products.
- March 27, 2014As IT professionals, we need to sit back from time to time, and make sure we are asking the right questions. For instance, when researching server management systems and data storage, the...Read More »
- February 28, 2014We meet a lot of impressive tech masters at H. A. Services, and we interact with many different IT departments. One of the most common phrases we hear said is, “We have a unique...Read More »
- January 31, 2014One of our goals at H. A. Services in the past year has been to identify verticals to determine what industries we can help the most. We've discovered that many of our new clients are from...Read More »