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Service / Help Desk

Service / Help Desk

CIO Corner

In today’s environment, decision makers have to prioritize projects that deliver the fastest business benefit, whether that means generating new revenues or optimizing operations. It is within this context that outsourcing service desk initiatives must be viewed. By promising an opportunity to optimize operations, a new service desk initiative can represent an investment that gets top priority. However, these investments will only help businesses contend with the new economic climate if they represent a true break from the service desk implementations of the past.

Does your service desk platform provide a complete, fully integrated set of capabilities, including 24/7/365 with onshore staff? H. A. Services does.

We offer the following:

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management (CMDB)
  • Service Level Management
  • Knowledge Management
  • Shiftleft Focus
  • Remote Deskside Support

H. A. Services works with your internal IT staff to ensure that FCRR (First Call Resolution Rates), TTA (Time to Answer), RT (Reopened Tickets) and Knowledge Transfer are transparent to the organization. H. A. Services supports off-the-shelf software and infrastructure while escalating business specific application support to the tier 2 and tier 3 internal staff.

Our sister company, H. A. Storage Systems, is a specialized value added reseller of data storage and data management products. 

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