In today’s IT world, most Service Level Agreements (SLA’s) are written with only the vendor’s interest in mind. Companies promise 100% (or greater) uptime, and although this marketing effort is nice, when there is a lack of performance, the agreements, and the penalties associated with them, are arbitrary and nominal.
For example, if you compare a 99.9% monthly SLA to a 99.99% annual SLA, the three 9’s SLA reduces the amount of downtime allowed by 9 minutes. In this case, three 9’s is better than four.
H. A. Services believes SLA’s should fit the solution, and the penalties should align with the agreements’ percentage of availability. Service level agreements are a key aspect in leveraging cloud computing.
|Uptime||SLA Acceptable Unscheduled Downtime||Delta|
|If Measured Monthly||If Measured Yearly|
|99.5%||3h||36m||1d||19h||48m||1d 16h 12m|
|99.0%||7h||12m||3d||15h||36m||3d 8h 24m|
|98.0%||14h||24m||7d||7h||12m||6d 19h 52m|
|95.0%||1d||12h||0m||18d||6h||0m||16d 18h 0m|
Every solution that H. A. Services delivers has an associated PAC (Protection & Availability Class) assigned to it. Our solutions have been engineered by starting with the PAC and working back to the hardware and software requirements. All H. A. Services clients have full visibility into the services their organization is consuming. Nothing is hidden. All KPI’s and Metrics are available on the H. A. Services Dashboard.
Our sister company, H. A. Storage Systems, is a specialized value added reseller of data storage and data management products.
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