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Continuous IT / Daily Operations

Continuous IT / Daily Operations

Your business runs 24/7, 365 days a year, yet most IT departments are only staffed Monday through Friday, 9 to 5. H. A. Services is fully staffed 365 days a year with Level 1, 2, and 3 technicians available to resolve incidents, answer questions, and make approved changes overnight so your customers will be free of issues.

Good IT is supposed to be boring, predictable and just work. Daily firefighting, last minute business changes, end-user support, chaos and anarchy are all rolled up into what is called normal day-to-day operations. Besides these “normal” activities, you are also dealing with:

  1. Monitoring
  2. User Management
  3. Escalation Management
  4. Incident Management
  5. Capacity Planning
  6. Replication Services
  7. Replication Management
  8. Change Management
  9. Asset Management
  10. Patch Management
  11. Log Management
  12. Virtualization Management
  13. Server Management
  14. SAN Management
  15. Storage Management
  16. Anti-Virus Management
  17. License Management
  18. CMDB Management
  19. System Automation
  20. Shift Left Operations
  21. Backup Management

No wonder you can never get to the day-to-day activities you know should be done to maintain your IT platforms. H. A. Services augments your internal IT staff to alleviate those day-to-day activities so internal IT can drive business, increase productivity and implement real changes to the bottom line.

Our sister company, H. A. Storage Systems, is a specialized value added reseller of data storage and data management products. 

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